General Policies

• All participants must have an account created by a legal guardian through the Parent Portal with accurate contact information, agreement to all policies, and the participants names and birthdates listed as students. This is a requirement of our insurance.

• Forged accounts/waivers by unauthorized persons, incorrect birthdates, and/or other inaccurate information provided will be grounds for permanent dismissal from GymQuest and DanceQuest programs. Questionable accounts will be flagged.

• PLEASE DRIVE SLOWLY AND CAREFULLY THROUGH OUR PARKING LOT

• GymQuest of Plainfield and staff will not be held responsible for any items that may be lost or stolen.

• It is not recommended to leave valuables such as electronics or jewelry in your vehicle or in the lobby unattended.

• GymQuest is not responsible for unsupervised children in our lobby. Children should always be supervised.

• No running, climbing, or tumbling in the lobby.

• PLEASE CLEAN UP AFTER YOURSELF AND PLACE TRASH IN THE PROPER RECEPTACLES.

• Children under 6 months of age are not permitted in the gym under any circumstances.

• No infant carriers, slings, backpacks, or strollers are allowed in the gym.

• No gum, candy, or food will be allowed in the gym or dance studios.

• Only no-spill water bottles will be permitted in the gym or dance studios.

• Adults ages 18 & older are not permitted to enter the gym unless they are attending a Mini Me class, are attending Quest Junior open gym, are attending a birthday party with a child under the age of 5, or are hosting a birthday party.

• Adults ages 18 & older are not allowed on any equipment including inflatables, trampolines, and foam pits.

Billing Policies

ANNUAL REGISTRATION FEE:

Cancellation

• Cancellation notice must be emailed to info@gymquest.com
• Email must include the student’s first and last name, the class to be cancelled, and a reason for cancellation.
• Cancellations must be received by GymQuest by the end of the day on the 12th to avoid billing on the 15th
• On the 13th of the month your payment is in progress and cannot be stopped.
• When cancellation has been processed, you will receive a confirmation email containing the effective date.
• After cancellation, student will be permitted to attend class through the effective date.
• The customer is responsible for payment of class tuition whether the student attends class or not until cancellation notice is received by email and confirmed by staff.
• Verbal cancellations will not be accepted.

Holiday / Breaks

HOLIDAYS – GymQuest & DanceQuest will be closed on the following holidays

• New Year’s Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Halloween (open in AM, closed in PM)
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Eve

Dress Code

DanceQuest dress code is detailed for each class in the CLASSES page. Please look under each class your child is in for appropriate dress. General guidelines are:

• No bare stomachs
• No outside shoes (all shoes must be for indoor use and changed upon arrival)
• Hair must be secured up for all classes
• No jewelry (small stud earrings are acceptable if they cannot be removed)

Missed Class Policies

• Customers will not receive any compensation or refund for missed classes/practices
• Team and Pre-Team programs do not allow make-up classes.
• Students in rec classes will be permitted to make up one missed class per month per enrollment. (For example, one missed class in January can be made up, but a second absence of the same missed class in January cannot be made up)
• During the Summer session only, make-up classes will be unlimited.
• Make-up classes can only be scheduled after the registered class has been missed. You cannot pre-schedule make up classes.
• Make-up classes must be scheduled within 30 days of the missed class. After 30 days, the make-up expires and cannot be used.
• Make-up classes must take place within 6 weeks of the missed class.
• Make-up classes must be scheduled in advance, walk-ins are not accepted.
• Make-up classes are only available in classes with openings. If a class is full, you cannot attend as a make-up.
• A student must make up in a class that is the same age group and/or skill level as the one they missed.
• If the same level is not available, the student can make up in a class below their level.
• Students cannot schedule a make-up in a class level higher than their current level.
• Make-up classes are not guaranteed. We will do our best to find a suitable class, however it is not always possible.
• If there is not a class that meets your needs, you can redeem your one make-up for a free open gym pass in lieu of the make-up class.
• Open gym passes must be picked up at the registration desk within 30 days of the missed class.
• Open gym passes must be picked up prior to attending open gym. You cannot ask for a pass while checking in for open gym.
• We recommend scheduling your make-up class as soon as possible after missing a class.
• Once a make-up class is scheduled, your make-up is considered redeemed even if you do not attend the class.
• 24-hours notice is required to make any changes to your make-up class.
• Missed make-up classes cannot be re-scheduled.

Level Advancement

• Class level placement is at the discretion of GymQuest and DanceQuest staff.
• Placement is based on a combination of age, maturity, experience, and skill/ability.
• Instructors will notify the registration desk of a student’s advancement eligibility as soon as the appropriate criteria has been met.
• Advancement must be approved by the instructor and verified by the registration desk before a student can transfer to the next level.

Arrival and Pickup

• PLEASE DRIVE SLOWLY AND CAREFULLY THROUGH OUR PARKING LOT
• Please be sure your student arrives 5 minutes before his/her scheduled class time
• Young children must always be supervised while in our lobby. GymQuest/DanceQuest staff is not responsible for children outside of class.
• Students should use the restroom and wash hands before class.
• Students should never enter the gym or dance studio without an instructor.
• If you are arriving late for a GymQuest/DanceQuest class, please check in at the front desk and we will escort the student to class.
• Children in our Quest Junior programs should always have an adult in the building.
• Adults with children ages 6 and older can leave the building once the student is in class.
• Please arrive early to pick up your student.
• Please inform us if you know you will be late picking up your student.
• Instruct your student to wait inside the building to be picked up.
• All children should be escorted from the building to your car.
• Parents are not permitted inside the gym or dance studios during classes unless enrolled in a Mini Me class. For the safety of all participants, please wait in the viewing areas.
• Any discipline problems that cannot be dealt with by the coach will be brought to a parent.

Other Class Policies

• All students should use the restroom before class
• Arrive promptly and prepare for class (use restroom, change shoes, etc)
• Only water is allowed in studios-no other food or beverages allowed
• Students are never to be unattended in dance studios. You must wait for your teacher before entering
• Young children must be supervised AT ALL TIMES in the lobby by parent or guardian
• Do not leave valuables unattended in the lobby
• A student arriving more than 15 minutes after the start of the class may be asked to observe instead of participate.
• Students taking back-to-back classes may have 5 minutes between for restroom and snack. The instructor will expect them in the next class no later than 5 minutes after the start of class